Level 1 — First Point of Contact
Customer Care — Patchala Dharma Raju
Lodge your complaint at our branch office — in person, by phone, or by email. Your complaint will be acknowledged within 2 working days and we will endeavour to resolve it within 7 working days.
Name: Patchala Dharma Raju
Designation: Customer Care Executive
Phone: 9949858190
Email: compliance@lavucapital.co.in
Address: 3/1, Chandramouli Nagar, Guntur, AP – 522007
If not resolved within 7 days or response is unsatisfactory
Level 2 — Nodal Officer / Grievance Redressal Officer
Jeevan Ravirala — Nodal Officer
If your complaint is not resolved at the branch level within 7 working days, or if you are not satisfied with the resolution, you may escalate your complaint to the Nodal Officer of the Company. The officer will acknowledge your complaint within 2 working days and provide a resolution within 15 working days.
Name: Jeevan Ravirala
Designation: Nodal Officer / Grievance Redressal Officer
Phone: 8099336562
Email: compliance@lavucapital.co.in
Address: 3/1, Chandramouli Nagar, Guntur, AP – 522007
If not resolved within 30 days or response is unsatisfactory
Level 3 — Principal Nodal Officer
Gurvaiah Peram — Principal Nodal Officer
If the Nodal Officer does not resolve your complaint within 30 days, or if you are dissatisfied with the resolution, you may escalate to the Principal Nodal Officer — the final authority within the Company for grievance resolution.
Name: Gurvaiah Peram
Designation: Principal Nodal Officer
Phone: 9542265921
Email: gurvaiah@lavucapital.co.in
Address: 3/1, Chandramouli Nagar, Guntur, AP – 522007
If not resolved within 30 days of lodging with the Company
Level 4 — Reserve Bank of India
RBI Integrated Ombudsman
If your complaint remains unresolved within 30 days of lodging with the Company, or if you are not satisfied with the final resolution, you may file a complaint with the Reserve Bank of India under the Reserve Bank – Integrated Ombudsman Scheme, 2021 (RB-IOS, 2021).
